Shipping policy

Shipping Policy

Thank you for shopping with [Your Brand Name]. We are committed to delivering your eyewear safely and on time. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

  • During product launches, sales, or holiday periods, processing times may be slightly longer.

Shipping Rates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Domestic Shipping

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping

  • Delivery typically takes 7–15 business days, depending on the destination country and customs processing.

Free Shipping

We offer free standard shipping on orders over [Amount] within [Country].

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delivery Delays

While we work with trusted shipping partners, delivery times are estimates and may be affected by weather conditions, customs clearance, carrier delays, or other unforeseen circumstances.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase. We are unable to guarantee address changes after an order has been placed. Additional shipping charges may apply if a package is returned due to an incorrect address.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date at [Support Email]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Prescription Eyewear

If you are ordering prescription glasses, production may require an additional 2–5 business days before shipment. Delivery estimates begin once manufacturing is complete.

Business Hours: Monday–Friday, 9:00 AM–6:00 PM